I subscribed but did not update

Bunpro
#22

You should be all set to go. Thank you for becoming a lifetime member. Happy New Year!

1 Like
#23

Same problem, paid for lifetime via Paypal and it didn’t update subscription status.

I can see people have been having this account payment problem with Paypal at least TWO years.

Is this ever going to be fixed? Or at the very least, put a warning sentence in the Paypal payments page to warn subscribers of this issue? Or pin a support note explaining the issue to the top of the community forums?

I find it baffling that a customer-facing payments function doesn’t work properly for such a long time and the lack of warning of this issue, even for a small company. It’d save enormous amounts of time wasted on support.

2 Likes
#24
#25

Sorry for the confusion! I checked and everything should be sorted with your subscription now. I apologize for the wait.

We do have a warning message on the PayPal subscription page but we will look to see if we can’t make it more prominent or more clear that there is a delay.

Thank you for the feedback and thank you for choosing to subscribe :bowing_man:

1 Like