I’m getting a weird thing going on. I get this banner:
" Looks like you are learning new grammar! Keep it up."
At the same time, I occasionally get my Learn/Review counters showing as 0/0:
Learn [0] Review [0]
(When I refresh, I get back my normal counts, but it’s weird that it sometimes zeroes out.)
And this happens over and over. I close the banner, and minutes later, after doing some reviews for example, it reappears.
Just tried another thing!
Please let me know if it looks fixed.
Should be fixed in both the Forecast and Activity graphs
Hello,
“Retrieval error”
I did not use your app since weeks, but yesterday and today, this error appears when I tried to review my grammar. Even the “contact us” link in the pop-up doesn’t work.
I tried to reload the page, but it didn’t work. I had to wait few minutes and retry.
My connection is good, I am using Chrome last version on PC Windows 11 (last version too).
I noticed your website is very slow, as I have the blue circle turning arround for 1 or 2 minutes before loading anything on screen.
I am living in Japan.
i’m getting the same thing every time i navigate to the dashboard even with just refreshing the page.
Hi there, and welcome to the forums!
I’ve managed to log into your account, and load your Reviews successfully.
That error message suggests that either the server failed (due to a bug, or server timeout), or the connection failed. It shouldn’t be anything to do with your OS/browser.
I suggest turning off any browser plugins, or trying to access the site on your phone using 3G/4G/5G (your local network might have strict security that blocks connections – we’ve had this before).
If it is still regularly failing after trying all that, I can send you a DM and take a look into it further!
Perfect, thanks so much! Looks so much better now.
Hi, I’m getting a few issues this morning.
Is this expected? (ie just a result of your release pipeline running?)
Nope, the app seems to be struggling under a high volume of traffic.
We’re currently looking into it!
Oh ok, thanks.
Same, server probably under high load this morning.
We think we’ve fixed the issue and are monitoring the logs.
Sorry for the inconvenience!
Hi, I can’t seem to synch my wanikani vocab for “extra practice”.
When I click on ‘sync [practice]’, it loads for a few seconds but then nothing further happens.
I did previously have the vocab mastered which I reset, so not sure if that may be causing an issue?
Still getting a “retrieval error” when loading reviews
Likewise I still can’t get in at all pretty much
Same, it keeps loading.
Yeah, reviews aren’t loading as well as the forecast/activity graphs on the dashboard, just the loading wheel going round and round.
I’m also getting a “retrieval error” when trying to finish lessons
Yeah things aren’t really submitting or loading properly, I find a load of different pages load extra slowly or not really at all, and submitting for reviews keeps coming up with submission errors too.
