Feedback - Bug Reports

Perfect, thanks so much! Looks so much better now.

Hi, I’m getting a few issues this morning.

Is this expected? (ie just a result of your release pipeline running?)

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Nope, the app seems to be struggling under a high volume of traffic.

We’re currently looking into it!

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Oh ok, thanks.

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Same for me

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Same, server probably under high load this morning.

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@febLey @shankarsuresh

We think we’ve fixed the issue and are monitoring the logs.

Sorry for the inconvenience!

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Hi, I can’t seem to synch my wanikani vocab for ā€œextra practiceā€.

When I click on ā€˜sync [practice]’, it loads for a few seconds but then nothing further happens.

I did previously have the vocab mastered which I reset, so not sure if that may be causing an issue?

Still getting a ā€œretrieval errorā€ when loading reviews

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Likewise I still can’t get in at all pretty much

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Same, it keeps loading.

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Yeah, reviews aren’t loading as well as the forecast/activity graphs on the dashboard, just the loading wheel going round and round.

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I’m also getting a ā€œretrieval errorā€ when trying to finish lessons

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Yeah things aren’t really submitting or loading properly, I find a load of different pages load extra slowly or not really at all, and submitting for reviews keeps coming up with submission errors too.

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Chiming in to say that I’ve been having issues too. Retrieval errors, and at one point the site wouldn’t load at all. Been like this all morning

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Many server issues for me, to the point that I would say: Website is broken at the moment. The basic layout of the Dashboard loads (and recognizes my login from cookies), but none of the data loads (learn/review counts, not to mention Forecast, Activity, etc.).

Bunpro needs a status.io page, like https://www.dockerstatus.com or https://www.githubstatus.com

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You guys can get into the dashboard? i just get a console like screen with ā€˜500 Internal Server Error
If you are the administrator of this website, then please read this web application’s log file and/or the web server’s log file to find out what went wrong.’ this is a bit weird, because its not usual of bunpro to go down, and i cant keep up because it takes more time to load the reviews then it takes to do them. i hope you guys can fix this quick

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Same issue, I can sometimes get to the dashboard after a few reloads, problem has been going on for the last few hours for me.

Unfortunately it’s like, 10 or 11pm at night in Japan right now. :S I’m not sure who takes care of the servers etc., but they could’ve finished work or even be asleep right now.

I might have to study for my actual university degree instead of procrastinating with Japanese grammar tonight hahaha.

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Here’s a specific message I got. Trying to reload Dashboard (to check if site back up), it ends up on https://bunpro.jp/login :

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