Feedback - Bug Reports

Hi!

When I click on any menu in the top bar, it (1) either directs me to the general search page (by general search page I mean the search page when logged out) or (2) directly to the log in page.

(1) only happens with the Grammar submenu within the Contents menu, (2) with the rest.

(BTW, I saw the Testimonials are on. Nice!)

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??


(Android app)

It just fixed itself today, as @Jake said another bug caused a mismatch in review adjustment.

Yesterday I only had 6 reviews (from the 6 new grammar points I learn after the initial issue), and today got 49 lol, so I guess it is fixed now. Thank you.

image_2024-03-24_234559271

I guess if you still don’t get the review, you may want to check the ā€œNext Reviewā€ panel on the grammar/vocab points. Seems the bug delays the review by a few days than what it should be.

image_2024-03-24_234904040

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Ok, it doesn’t seem to be catching on for some reason. It’s still under the impression that I’m done for the day, and I haven’t learned anything yet today. I went and did so on the Web app yesterday.

Sometimes takes a while to update!
Should be fine now. Let me know if anything is still strange šŸ™‡ā€ā™‚ļø

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Hello again.
This is an issue with our auth system and how it interacts with the two versions of the site.
Will investigate and see if there is anything we can do about it šŸ™‡ā€ā™‚ļø

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I’d like to report high GPU usage by some Bunpro pages, specifically Homepage, Reviews, Learn (grammar point). Other pages don’t seem to be affected.

When I open one of those pages, my laptop starts to heat up, and GPU usage of Firefox (Windows) jumps to ~50%, or if using Chrome instead it’s ~37%. Additionally Desktop Window Manager starts eating GPU, so it’s more like 80% usage total. Laptop heating up = laptop keyboard heating up = less comfortable to do a lot of reviews…

Switching to a different tab or minimizing the browser window with Bunpro brings GPU usage back to 0.
I’ve tried disabling all browser extensions, with no change, still high GPU usage.

Of course this laptop has a very weak GPU, namely Intel HD Graphics 530.
I’ve tried to open Bunpro on a desktop with a real GPU, and these pages are also using it, but in a more modest ~9% range (Firefox).

Firefox profiler does show something that seems relevant to graphics usage, so if you cannot reproduce the issue locally I could try to send that.

3 Likes

Thanks! I got back to normal after I did some reviews to receive XP ā€œthe normal wayā€.

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I cannot for the life of me figure out why Bunpro is saying I am done with the N4 deck. I only have about 37/177 something but everytime I go to study new material it asks what new deck I want to study.

I’ve tried emailing support and gotten no response… I’m stumped. Help? :frowning:

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Hi there! Welcome to the community.
Are you on the app perchance? Or web?

Tried on your account and it’s working on the website.
I believe the mobile developer is working on a fix for this! Should be out soon šŸ™‡ā€ā™‚ļø

Sorry for the confusion

On the app, when i try to learn new grammar and get to the review, nothing comes up. The screen looks like normal, but no sentence can be seen. Vocab seems to work, for some reason. I have tried several times over the past few days and it is consistently not working. No new grammar reviews are added either, so I’m kind of stuck.

2 Likes

I am also experiencing the exact same issue since the last update. I tried it from the app, I tried it from the website, I tried to brute force it by adding the grammar points directly to my reviews, but nothing has worked. I get to the quiz part of learning new grammar points, but my screen looks like this:

3 Likes

When I open the app (iOS) in the morning, it thinks I have done my lessons. I have not yet done them here.

I tried to refresh the app (pull from the top) and restart it, no luck. But if I access the web site, then the app updates and shows the correct 0/12.

Hey there! Thank you for the reply. I just checked and it does indeed work on the web version. I’ve admittedly never logged into the web version because I use Bunpro on the bus to work, hah. Good to know it’s being patched soon though, thank you! I was losing my mind.

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@kurikurinton

Hi there!
Welcome to the forum :wave::wave:

This should be fixed on both of your accounts now!
Happy studying and let me know if you notice anything else strange happening.

Thanks for the feedback! I can look into this for you.
Got two questions for you:

  1. Have you noticed this in particular recently?
  2. Does your laptop struggle on any other websites? Just curious.

Gonna be a hard one to troubleshoot but your answer to the first question will be huge!
Thanks~

Hey @veritas_nz ,

I can’t remember if I did or not, and even if I’m repeating myself here it’s still worth mentioning again, but thank you so much for fixing the vocabulary issue I was having before. Now I add words, even when I have multiple tabs open, and my review settings are being honored. Yay!

You’re the man!!

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Thank you!

  1. I’m not sure if it started 13 days ago specifically, but it very well might be, yes. I’ve been ignoring the issue for a week or a few, and only recently tried to check what’s up.
  2. No. In the other couple dozen tabs I have open, GPU goes to 0 once initial rendering is done. Only if e.g. youtube is actively playing a video is GPU constantly in use.

My humble suggestion is that something is triggering a re-paint of the page even with no changes or interaction, several times a second.
Here is a snapshot of Firefox profiler on the dashboard:

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Sorry to bug you, but any chance you could turn my vacation mode off again?

I’m getting RSI from keeping trying to turn it off - basically, after tapping on the slider, it shows the ā€œloadingā€ wheel for about 4/5 seconds, then that disappears and I’m sat there tapping on the page for goodness knows how long to prevent the screen from going to sleep, but however long I wait, vacation mode ultimately doesn’t seem to turn off, it still says, ā€œCurrently in vacation mode!ā€, and the slider is back in its original position after each time I eventually give up waiting and refresh the page.

Also: like others, I have had hardly any reviews since you turned vacation mode off for me last time. However, the number of reviews was steadily increasing again over time. I guess it’ll be back to next-to-no reviews again after vacation mode is turned off again this time though. I am wondering if all reviews are being queued for {interval until next review} + {time vacation mode is turned off}, instead of {interval until next review} + {time vacation mode is turned off} - {time already elapsed since last review while vacation mode was turned off}.

In other words, I am thinking that possibly all ā€œBeginner 1ā€ items are being queued for the next hour after vacation mode is turned off, all ā€œBeginner 2ā€ items are being queued for 4 hours after it is turned off, all ā€œBeginner 3ā€ for 8 hours after, etc. (or whatever the intervals are).

@veritas_nz, this continues to evolve, but not actually be fixed. Maybe. What is the threshold for " word studied previously in WaniKani"? I thought that it was Guru, but it is Burned? Again, I haven’t searched exhaustively, but I haven’t found a word that is Burned in WaniKani but not-Mastered in Bunpro.